Terms and Conditions

1. Cancellations and refunds

1.1. If you cancel your booking at least 48 hours before the scheduled pickup time, you will receive a full refund.

1.2. If you cancel between 48 and 24 hours before pickup, we will refund 50% of the amount paid. This partial refund does not apply to buses and minibuses with 16 to 55 seats.

1.3. Cancellations made less than 24 hours before pickup are not refundable.

1.4. If a transfer is cancelled by the transport company or because of a problem on our side, we will refund the amount you paid.

1.5. Cancellation and refund requests must be sent in writing by email to info@airporttransfersmilan.com. Requests made by phone, WhatsApp or other messaging apps cannot be accepted.

1.6. Refunds are made by bank transfer only and are normally completed within 5 to 10 working days.

2. Waiting time

2.1. The first 60 minutes of waiting are free of charge.

2.2. After the first hour, waiting time is charged at the hourly rate of the vehicle booked.

3. Copyright

3.1. All content on this website, including texts, images, videos, translations and the design and code of the site, is protected by copyright.

3.2. No part of this content may be copied, reproduced or reused, in whole or in part, without our prior written permission. Unauthorised use may lead to legal action.